Privacy Policy

Date of last revision: 12th March, 2024

At Facilitier, we are dedicated to safeguarding and preserving your privacy when visiting or using our website and/or app ("Services") or communicating electronically with us. This privacy policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. We update this policy from time to time so please do return and review this policy regularly.

Information we collect

In operating our Services and we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
  • Information that you provide by filling in forms on our Services
  • Information provided to us when you communicate with us for any reason
Use of cookies

Our site, like many others, uses performance cookies to store and retrieve information on your browser. We use this information to understand how our visitors use our Services, so that we can improve how we present our content. By using this site you are agreeing to the use of cookies as described above.

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our Services to you. By providing contact information, you agree to be contacted by these means.

In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our Services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service changes, that may affect our Services.

Facilitier may disclose aggregate statistical information about our site visitors and consumers in order to describe our services to prospective partners, advertisers and other reputable third parties, and for other lawful purposes, but these statistics will not include personally identifying information.

Storage, security and retention of your personal data

Personal data that we collect is stored on our servers which may be located outside Kenya and may also be processed by staff operating outside Kenya. We implement and maintain the highest levels of security to protect any information stored on our servers and to comply with all local rules. It is your responsibility to keep your password secure. You should also be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data transmitted to our site outside our control. We strive to collect no more personal data than is required. This helps reduce the total risk of harm should data loss or a breach in security occur.

Disclosing your information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

  • Where we are legally required to disclose your information.
  • To assist fraud protection.
Contacting us

At Facilitier, we welcome any queries, comments or requests you may have regarding this Privacy Statement Policy. Please do not hesitate to drop us a line at